Privacy Policy

At Deals Sow Exotic Store (“we,” “us,” or “our”), we understand that our discerning customers who collect rare botanical treasures value their privacy as much as we value the security of our plants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website citrus-gardens.com or make purchases from our exotic plant collection.

1. Information We Collect

To provide you with our premium botanical products and exceptional service, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you purchase our rare citrus trees, tropical fruit plants, or garden tools.
• Transaction Information: Details about purchases of our medicinal herbs, large plants, or rare fruiting specimens, including payment method and order history.
• Technical Data: IP address, browser type, device information, and browsing behavior when you explore our New Arrivals or Best Sellers sections.
• Communication Data: Records of your inquiries about our plant nursery collection or specific items like Back in Stock or Last Chance plants.

2. How We Use Your Information

We apply the same care to your data as we do to our rare plant specimens:

• Process orders for your exotic citrus trees, tropical spice plants, or garden tools with military-grade security
• Provide customer support for your rare plant acquisitions
• Improve our website experience for plant enthusiasts
• Send updates about new arrivals, rare fruiting plants, or special collections (with your consent)
• Prevent fraud in high-value plant transactions
• Comply with international shipping regulations for live plants

3. Data Sharing and Disclosure

Like our carefully curated plant collections, we handle your information selectively:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, PayPal, JCB) and shipping carriers to deliver your exotic plants.
• Legal Requirements: We may disclose information when required by law for international plant shipments or payment verification.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with notice provided.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same rigor as our Triple-Check Care plant shipments:

• All payment information is encrypted using bank-level security
• We do not store complete payment data on our servers
• Secure servers with limited access protect your information
• Regular security audits ensure ongoing protection

While we implement these measures, no internet transmission is 100% secure. We recommend using payment methods with buyer protection for high-value rare plant orders.

5. Your Rights

As a valued plant collector, you have rights regarding your personal data:

• Access: Request details of personal data we hold about your plant purchases
• Correction: Update inaccurate shipping or account information
• Deletion: Request removal of personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications about new tropical plants or special offers
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, contact our Philadelphia-based specialists at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience among our rare plant collections:

• Essential Cookies: Necessary for processing payments and adding items to cart
• Performance Cookies: Help us improve our website for plant enthusiasts
• Functionality Cookies: Remember your preferences for large plant displays
• Targeting Cookies: Show relevant ads for similar exotic plants (with consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect checkout functionality for time-sensitive Last Chance items.

7. International Data Transfers

As a global exotic plant retailer (excluding certain Asian and remote regions), your data may be transferred internationally to process orders and payments. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and rare plant offerings are not directed at children under 16. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy as our plant collection grows. Significant changes will be communicated to customers who have purchased our rare specimens. The “Last Updated” date at the top indicates the current version.