At Deals Sow Exotic Store, we understand that our discerning collectors of rare botanical specimens expect the same level of care in our return policy as we provide for our living plants. Should your exotic plant arrive in less than perfect condition, we offer a straightforward return and exchange process to ensure your complete satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. Please note that due to the delicate nature of live plants, some restrictions apply (see below).

Non-Returnable Items

To protect the health of our rare specimens, the following cannot be returned:

  • Last Chance plants (as these are final clearance items)
  • Large & X-Large Plants (due to special handling requirements)
  • Any plant that has been planted or removed from its original container
  • Personalized or special order items from our Rare Fruiting Plants collection

Return & Exchange Process

  1. Initiate Your Request: Email our plant specialists at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Include photos of the plant in its original packaging, clearly showing any damage or issues. For exchanges, specify your preferred replacement from our current New Arrivals or Back in Stock collections.
  3. Receive Authorization: Our plant care team will review your request within 2 business days and provide return instructions if approved.
  4. Ship Your Return: Package the plant securely in its original container using the provided return label (return shipping costs apply unless the error was ours).
  5. Processing: Once received, we’ll inspect the plant and process your refund or ship your replacement within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Shipping fees are non-refundable except in cases of our error.

For exchanges, we’ll ship your replacement plant immediately upon approval, using the same shipping method as your original order (expedited shipping available for additional cost).

Return Request Template

Use this template to ensure we have all necessary information to process your request efficiently:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Sow Exotic Store Team, I would like to request a [return/exchange] for my order #[Order Number] placed on [Order Date]. Item(s) for return/exchange: – [Plant Name] from [Collection: e.g., Tropical Fruit & Spice Trees] – [Quantity] – Reason: [Please describe the issue in detail] [For exchanges only:] I would like to exchange for: – [Preferred Replacement Plant Name] – [Alternative Choice, if unavailable] I have attached: 1. Photos of the plant in its original packaging 2. Close-up of any damage/issues 3. Copy of packing slip (if available) Please advise on next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Number] [Order Shipping Address]

Special Considerations for Live Plants

We strongly recommend photographing your plant immediately upon delivery before removing it from its shipping container. This helps us assess any transit-related issues and improve our packaging methods.

Note: Plants showing signs of improper care (e.g., overwatering, sunburn, or pest damage that developed after delivery) may not qualify for return. Our plant specialists are happy to provide care advice to help revive struggling specimens.

For any questions about our return policy or specific plant concerns, contact our Philadelphia-based plant care team at [email protected] or +1 (215) XXX-XXXX.

We appreciate your trust in our Triple-Check Care quality guarantee and are committed to ensuring your exotic plant collection thrives.